Posted: Dec 21, 2022

Senior Housing Specialist

Application Deadline: Feb 3, 2023

Job Summary:

Under the supervision of the Housing Manager, the Senior Housing Specialist  will provides support with landlord relationships and case management, specific to the Methuen Housing Residents and the 370 Essex Street Residence.

Essential functions of the job include; housing-based education, credit/budgeting and basic skills counseling, health and wellness supports, and linkage to appropriate related community resources.

The Senior Housing Specialist  must be able to develop strong working relationships with client population, be able to relate to individuals making significant life decisions, and be supportive of individuals' increasing independence.

Compile data and reports per guidelines of DHCD/Funders/agency for Methuen Housing and Essex Street.

Essential Functions/Key Responsibilities:

  • Housing counseling
    • Works with clients to develop individualized housing plans;
    • Assists clients with housing supportive and subsidized housing paperwork, financial literacy, employment support, health and wellness support,
  • Maintains client records
    • Maintains accurate documentation of service objectives and outcomes as well as other services in accordance with program and agency guidelines;
    • Maintains client related data and case notes in the ENGAGE system, or any other data system as required by program;
    • Prepares case management related reports including but not limited to outcomes, challenges, successes, etc.
  • Home visits/ client follow-up
    • Continually monitors and evaluates each client’s progression through their goals.
  • Landlord/tenant relations and recruitment
    • Maintains a working relationship with all landlords/ management companies where clients reside
    • Provides mediation services for landlords/tenants
  • Support and referral services
    • Provides financial assistance by referring clients to the RAFT program and to other special rental assistance grant programs;
    • Provide resources and referrals as outline din grant/funder requirements
    • Support families in a family systems strength approach
  • Ensure compliance with funders, reporting and data collection. Meet required deadlines for reports established by funding sources.
  • Ensures compliance with all agency policies, grant/funder sources outlined requirements
  • Other duties as required by the position. 

Skills & Qualifications:

  • Bachelor's degree in human services, education, communications or related field.
  • Five years of experience providing services to low-income population
  • Experience in the provision of housing services preferred
  • Knowledge of housing related resources, housing rights issues.
  • Must be bilingual (English/Spanish).
  • Excellent written and oral communication skills.
  • Skills in human relations and counseling.
  • Must have proficient computer skills in Microsoft Office and familiar with maintaining a database.
  • Must be committed to providing effective customer/client service and demonstrate self-initiative.
  • Must be able to work independently as well as part of a team.
  • Must be able to interact with highly diversified clientele and be able to work in a high volume office environment.
  • Must have a suitable CORI & SORI completed within the first thirty (30) days of employment.
  • Must have own transportation and a valid driver’s license.
  • Will work towards social work license, LSWA or LSW within one year of being hired.

Supervisory Responsibility:  May work with student interns and volunteers

Travel:  Must have reliable transportation.                                      

Physical Demands: This job regularly requires the employee to sit, walk and stand as well as use hands repetitively to handle or operate standard office equipment. The employee is occasionally required to kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment: This job operates in a professional office environment and uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, fax machines. Will be entering client’s homes.