Director of Maintenance

Director of Maintenance

Company: Lennhoff Properties
Location: 451 Andover Street #105, North Andover, MA 01845
Reports To: President
Employment Type: Full-Time
Compensation: $85,500–$110,500 per year + benefits

About Lennhoff Properties

Lennhoff Properties manages a rapidly growing residential portfolio of nearly 1,000 units throughout Massachusetts and New Hampshire. We are committed to providing safe, well-maintained homes while delivering exceptional service to our residents and property owners.

Position Summary

The Director of Maintenance is responsible for the overall leadership, performance, and organization of the maintenance department. This role oversees all maintenance operations across the company's portfolio, leading a team of 15 field technicians and a Maintenance Assistant while managing outside vendors and contractors.

The Director of Maintenance is responsible for ensuring every maintenance request is completed efficiently, professionally, and cost-effectively. Success in this role requires building scalable systems, developing employees, improving processes, maintaining accountability, and delivering exceptional service across the entire portfolio.

Key Responsibilities Department Leadership

• Lead, supervise, and develop a team of 14 maintenance technicians and one Maintenance Assistant.
• Establish performance expectations, provide coaching, conduct evaluations, and foster a culture of accountability.
• Recruit, onboard, and retain high-performing maintenance staff.
• Manage technician scheduling, workload balancing, PTO, and on-call rotations.

Maintenance Operations

• Oversee all maintenance requests from initial intake through completion.
• Ensure work is assigned to the appropriate in-house technician or outside vendor based on urgency, skill level, and cost.
• Monitor department workload, response times, completion rates, and service quality.
• Ensure emergency maintenance requests are handled promptly and effectively.

Systems & Process Improvement

• Develop, implement, and continuously improve maintenance systems, workflows, and standard operating procedures.
• Identify opportunities to improve efficiency, communication, quality, and cost control.
• Create measurable performance standards and monitor departmental KPIs.
• Ensure accurate documentation and consistent use of maintenance software.

Financial Management

• Review maintenance expenses and monitor departmental budgets.
• Approve vendor invoices and oversee accurate billing for in-house maintenance work.
• Identify opportunities to reduce costs while maintaining quality.
• Assist with planning capital improvements and major repair projects.

Qualifications Required

• 5+ years of experience in property maintenance, facilities management, or a related field.
• Minimum of 3 years of leadership experience managing maintenance teams.
• Strong organizational, planning, and project management skills.
• Knowledge of residential building systems including plumbing, electrical, HVAC, appliances, and general building maintenance sufficient to properly triage work.
• Experience managing vendors and contractors.
• Strong written and verbal communication skills.
• Experience using maintenance management or property management software.
• Fluency in English.

Preferred

• Experience overseeing maintenance operations for large multifamily residential portfolios.
• Experience developing operational procedures and maintenance systems.
• Budgeting and cost management experience.
• Familiarity with Fair Housing requirements and residential maintenance standards.
• Fluency in Spanish.

What We Offer

• Competitive salary
• Health, dental, and vision insurance
• Life insurance
• 401(k) with 3% company match
• Paid time off and holidays
• Company gas card
• Opportunities for advancement within a growing organization

Lennhoff Properties is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every employee can thrive