Customer Service Representive

Who we are...

We are Pest-End - one of the fastest-growing, family-owned, and operated pest management companies in New England. Our company culture is single-handedly the most essential component of our continued success. We believe that to succeed as a business, our team members must thrive as individuals. That encompasses passionate and empathetic leadership, a 'think big, act small' mentality, and providing career paths that promote growth and internal promotions. We provide you with everything needed to be successful, competent, and confident in your role with Pest-End. 

Who we need…

Are you looking for the opportunity to be a part of a rapidly growing company and work directly with our customer base every day? As a customer service representative on the Pest-End team, you will always be kept on your toes!

We are looking for people who thrive off of helping others and go above and beyond to offer world class customer service. 

The ideal customer service representative must be comfortable talking to customers and working in a fast-paced environment. You must have the ability to multitask based on urgency, while offering top-notch customer service, to both internal and external customers. 

Our team is responsible for scheduling services, entering contracts, answering customer questions and inquiries, communicating with customers via email and phone, and supporting our inside and outside team members. 

Ideal candidates for this role will have prior experience in a customer service position and be ready for a challenging career!

What we require…

• Excellent customer service skills 
• Ability to resolve conflict in a professional and decisive manner
• Written and verbal communication skills for professional business interactions
• Proficient computer skills, especially with Google Drive and Microsoft Office Applications. 
• Ability to learn and apply general knowledge of the company, products, and services
• Ability to talk and type simultaneously when interacting with customers
• Good organizational and time management skills, including punctuality for on-time attendance
• Ability to work independently under general supervision and collaboratively as part of a team
• High school diploma or general education degree (GED)
• Pre-employment background check and drug screening
• Valid driver's license for reliable transportation to work
• 18 years or older
• Bilingual Preferred
• Ability to work full-time Monday through Friday with occasional seasonal Saturdays. 

What our benefits and perks look like...

• Paid time off and holidays
• 401K with an employer match up to 3%
• Referral bonus program up to $500
• Comprehensive health, dental, and vision insurance 
• Employer funded life insurance policy
• Paid training and onboarding 
• Short and long term disability through Aflac

Physical Requirements…

• While performing the duties of this job, the employee is regularly required to sit and occasionally required to stand, walk and occasionally bend or kneel. Specific hearing and vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. The employee may occasionally lift and/ or move up to 20 pounds.